Customer Service in Your Work at Home Business
Customer service is not just an abstract concept that business
professionals like to throw at you. It is a tried and true way
for you to keep your customers returning. If you follow these 6
general rules, you can significantly improve customer service in
your work at home business and keep those clients coming back
for more.
Customer Service Rule #1: Keep your bad day locked away.
Everyone has those days where the world can do no right.
However, your mood has no place in your conversations with
clients. Force yourself to put on a pleasant demeanor with
clients.
Customer Service Rule #2: Return your phone calls. Most
customers will call you once, especially if they have never had
any other contact with your company. If you do not call that
person back, you have lost a potential client. Since you have a
work at home business, it is likely the phone will be your
primary point of contact, so be sure to call clients back.
Customer Service Rule #3: Ask before you put the customer on
hold. No one likes to be put on hold, and no matter how great
your on hold music or messages may be, you should always ask
before you put a client on hold. It is just a common courtesy.
Also, if you have call waiting, try to minimize how much you use
it.
Customer Service Rule #4: Use general courtesies often. Remember
to say "please," "thank you," and "you're welcome," often. Many
clients respond to these common courtesies.
Customer Service Rule #5: Avoid using too much jargon when
talking to clients. Not every client that calls you understands
"industry speak," and it is rude to think that they do. Make
sure you speak in terms anyone can understand until you know
that the client has a good grasp of industry jargon.
Customer Service Rule #6: Do not have side conversations while
you are on the phone with the client. This means setting rules
with the others in your household, so that you are not
interrupted while on the phone with one of your clients. If a
customer feels ignored, your work at home business might be
ignored by the client.
Read the rest of the article here: Customer Service in
Your Work at Home Business.
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