Companies for Secret Shoppers
There are more than 400 mystery shopping companies in the world.
They all work for different clients. Some work for hotels, while
others work for banks. A mystery shopper should know about the
company well before registering with it. This would make it easy
for him or her to choose the right kind of job that interests
him or her. Some of the big and small mystery shopping companies
are listed and described below:
Service Intelligence It is one of the biggest mystery shopping
companies that provide the list of shops, anytime. Its website
is very user-friendly and makes the search for job a smooth
process. The shoppers get to assign themselves shops of their
own choice. It allows the shoppers to submit the report online.
It frequently hikes the rate of payment for complex jobs.
A&A Merchandising Ltd It works for retail shops, agencies and
corporates. Packaged goods, veterinery products, and financial
institutions are some of the things its shoppers deal with. It
provides employment in countries like Canada, USA and Australia.
Sensors Quality Management Inc (SQM) It employs mystery shoppers
in about 18 countries. Its main clients are airlines, hotels,
restaurants, retailers and banks.
Cirrus Marketing Consultants It uses online service system
called Sassie to provide aid to companies through mystery
shopping. The entire process of searching for jobs and
submitting the report is completely Internet based. It is a
mystery shoppers' delight because it can assign jobs to them
conveniently.
Mercantile Systems It provides mystery shopping services to
independent restaurants. It has helped many big and small
restaurants, improve their services. It has also helped a
brewery increase its sales by 18%, in just two months.
Ellis Property Management Services (EPMS) It is a great company
for all those shoppers who are interested in working for
apartments. One can get thousands of mystery shops over here.
Hand written reports are to be faxed by the shoppers at the end
of the assignment. Sometimes it gets tedious for the shoppers as
they are required to fill long specific forms for each
apartment. It provides tremendous customer service.
Reflections Its mystery shops are mainly for the hospitality
industry. It provides its services in Canada, USA and Puerto
Rico.
Certified Reports Inc Its area of specialization are theatre
evaluation and marketing research. Almost 17,000 auditors work
for it. It is based in United States and Canada.
RoperNOP It works for retailers and has a good reporting system.
It provides Internet based facility of assigning shops,
reporting etc to the mystery shoppers. Unlike other companies it
provides an option of fixing the date for the shop which can be
changed if required.
Restaurant Evaluators Inc It is a Mexico based mystery shopping
company that provides help to restaurants, hotels and caterers.
Secret Shopnet - Service Intelligence It provides mystery
shopping programs to fast food joints, transportation shops and
retail shops in Canada and USA.
TES/RapidCheck It employs mystery shoppers to visit movie
theaters to collect box office reports and reviews about the
movies. It is based in USA, Canada and Puerto Rico.
These mystery shopping companies discussed above give an idea
about the types of services provided by the companies on the
whole. These companies are useful not only for the mystery
shoppers but for the businessmen too. Ultimately the businessmen
are the ones who seek their services to evaluate the performance
of their employees and increase their sales. Store cleanliness
and customer services can also be checked through mystery
shopping. Do your homework well before hiring these companies as
there are many that provide special features like letting you
compare your store with other stores and other such facilities.