The Survey Feedback Process for Organizational Development and
Change
THE PURPOSE OF SURVEY FEEDBACK:
In globally competitive environments, organizations are seeking
information about obstacles to productivity and satisfaction in
the workplace. Survey feedback is a tool that can provide this
type of honest feedback to help leaders guide and direct their
teams. Obstacles and gaps between the current status quo and the
desired situations may or may not be directly apparent. In
either case, it is vital to have a clear understanding of
strategies for diagnosis and prevention of important
organization problems. If all leaders and members alike are
clear about the organizational development and change,
strengths, weakness, strategies can be designed and implemented
to support positive change. Survey feedback provides a
participative approach and enables all members to become
actively engaged in managing the work environment.
SURVEY PROCESS STEPS: - Identify project
plan and objectives
- Brief team leaders and employees about
the process
- Administer survey
- Conduct interviews and
focus groups
- Train leaders on facilitating team discussions
- Analyze the data and construct a report
- Provide feedback
to leaders
- Team leaders conduct feedback action planning and
meetings
- Leaders present reports on progress and results to
Senior Management
- Follow-up by senior leadership to ensure
progress and accountability
RESPONSIBILITY OF THE
TEAM LEADER:
Once the data has been collected and observations have been
clarified, it becomes the leader