ETO Manufacturers Increase After-Market Sales with
VISIBILITY.net
A capital equipment manufacturer in the mid-western United
States with annual revenues of $100M, running VISIBILITY ERP, is
also responsible for after-market parts and service. These
systems contain unique fabrications and electronic controls,
along with commercial motors, bearings, filters, and the like.
After-market spare parts sales represent 20% of revenue and 35%
of profit for this operation.
Similar ETO (Engineer-to-Order) manufacturers are facing similar
challenges including:
* High cost of equipment downtime
* Deep bills of material
* Complex engineering design changes
* Extended product life cycle
* A mixture of paper and electronic documentation
Engineered product manufacturers pride themselves on their
competency in designing unique equipment as well as fabricating
major components and assemblies. Downtime for a key piece of
equipment impacts an entire manufacturing process flow at the
installation site and cost can be measured in thousands of
dollars per hour. Field technicians responsible for equipment
maintenance are a mixture of owner company employees, third
party contract servicemen and factory service engineers.
Because of the one-of-a-kind equipment configuration,
researching service part specification and availability required
time-consuming retrieval of original build documents by in-house
sales administration personnel. Site repair personnel often turn
to local fabrication and supply houses for a 'good enough'
replacement.
Previous MRP systems often consist of a small, standard-cost MRP
system. Without improvements on the product configuration,
capture and accomplishment of rapid retrieval times, customer
satisfaction and purchasing loyalty would be lost.
Visibility Corporation (www.visibility.com) is a leading
developer and supplier of business software solutions designed
for the unique needs of project-based, engineer-to-order and
to-order manufacturers. Visibility's Enterprise Application
solutions help midsize manufacturers of complex products operate
their businesses effectively.
VISIBILITY.net is an integrated ERP solution and more. Offering
unparalleled functionality and integrated workflow, this
browser-based solution cost effectively delivers the power of
.NET-based Web services for use with either a Microsoft SQL
Server