How to "Relax" During a Fight

I received a returned video from a well meaning, but severely misguided, former customer. This is a rarity since over the past 2 plus years and hundreds upon hundreds of videos shipped; I can only count 3 returns. One was unopened, one included a note that the recipient thought the videos would be something else, but he intended to buy the rest of the videos we offered, hmmm smells a little fishy (incidentally, this person has been banned from buying anything from us again). And lastly, this well-meaning person. The note inside prompted me to write this article. He identified himself that he was an orange belt in Krav Maga and that he has been instructed to