Designer Handbags - SHould We Trust The Sales Assistants?
Readers of one of my previoius articles might well think that
the answer to this question will be a categorical NO, based on
my "Designer Handbags -- Can Men Buy Them" article.
In it I described the experience I recently had in an LV store
where the staff were not exacxtly falling over themselves to
serve me, a mere male in a handbag store.
But my answer would have to be a carefully restrained -- Maybe!
Now the direct, and indirect, knowledge that I use for the
answer to this question is pulled purely from experiences and
tales recounted by others involving Louis Vuitton stores. I
cannot say for certain whether or not it applies to other
designer labels -- although I strongly suspect it will do!
Now at one time, store managers and assistants were held in the
same revered light that doctors enjoyed. What they said or
reported was seen as gospel, never to be questioned, let alone
doubted.
But doctors are only human, bless 'em. They, like us, make
mistakes and errors in judgement. (With the hours some of them
have to work I'm not in the least little bit surprised!)
In the olden days, when a doctor advised that little Johny was
suffering nothing more than a slight fever and should be fed
aspirin every fours hours until he perked up, no thought of
questioning the diagnosis would occur to mom and dad -- even
though they could see little Johny's leg was bent forwards 90
degrees at the knee and he kept fainting every time someone
coughed near it!
It used to be like that in the stores as well.
"Good Morning Modom, may I help you?"
"Yes please, may I see the new Hyanuki Messenger Bag please?"
"Oh, I'm so sorry Modom, that bag hasn't been released yet!
Well, it certainly wasn't before I went on my holiday, anyway."
"Erm, isn't it the one on the shelves over there? The stack of
three of them with the sign on the front saying 'Hyanuki
Messnger Bag'?"
"No Modom, certainly not! It can't be or else I would have been
told about it!"
Now, staff in the LV stores are never allowed to give out
written authenticity statements for any bags! Any at all.
If you like -- test me on this!
Go into one of their stores and buy a bag there and then. As
soon as you've been handed your receipt, try asking for a note
from the sales assistant or manager, affirming the fact that
this bag is an authentic item!
They'll politely decline! (They'll also probably look at you as
though you're totally bonkers, but don't worry about that, there
are plenty more stores to go and buy from!)
Not because they don't doubt the authenticty -- but because they
aren't allowed to by company rules.
I used to think that this was because they would never be sure
that the letter or note of authenticity wouldn't then be copied
or used to give a fake bag an incorrect "value", make it appear
genuine and authentic.
Now, I'm sure that a large element of that reason still remains.
However, I think it is also tempered by another reason, one
which should concern anyone seeking an accurrate assesment of
their bags.
I believe that they refuse to allow this valuation to be
recorded in any form in case it is wrong. Because they expect it
to be wrong on occassion.
Too tall an idea to be believeable?
Well, how about if I told you about a lady I know who had a
hilarious experience in an LV store.
She was the lucky owner of a Gold Suhali bag. Now, these are
rare, seriously rare. It's the type of bag that only the celebs
get to own because of A) Price and B) Exclusivity! I cannot
remember where she had got hers from -- but I do know it was
without a doubt authentic!
She went into an LV store and proceeded to look around. She did
notice what seemed to be a frosty reception from the sales
assistants but assumed it was directed somewhere else. Imagine
her surprise when she discovered it was aimed at her. Both of
the sales assistants in the store thought she was a fugly lover
-- because they believed the Gold Suhali was a fake! Not only
didn't they know that one had been released, they didn't even
know they'd be made in the first place!
And before you leap from your seat in defence of the beleagured
sales assistants with a shout of "Well, that 's not strange if
the bag is so rare!" let me temper this by saying that the bag
was rare in the same way as the Mona Lisa is rare. Rare -- but
everyone knows about it!
With the increase in the number of bags in a range and the
number of ranges as well, it will always be an ever expanding
job for LV and other designer labels to ensure all their staff
are up to speed on all the bags available and their particular
differences.
However much training they receive - they'll always be behind
the times on one or two ranges or items at least. No amount of
store training will be able to overcome the simple dynamics of
time available for training v number of staff requiring training
v people available to do training divided by time available
across all the people required to be involved in the training.
Sadly, no one knows all the answers.
Now, if you're lucky enough to find a store assistant with whom
you can strike up a "rapport" then you should be able to trust
their answers more than most. If they don't know the real
answer, it's in their best interests to find out for you.
But should you trust an SA without question?
No, I don't think so. You should temper their answer with
information that you glean from other sources as well, such as
forums, chat groups of like minded designer lovers and from
press and magazine articles.
Balance these sources of answers together -- and you'll always
have the best answer possible -- and not a potential bad guess!
Copyright:: Rufus Steele 2005