You Can't Not Communicate

Most of us would like to be better communicators. As leaders, co-workers, team members and in all of the other roles we play both professionally and personally, we know that communication is a major key to success. When we are frustrated or stymied by something, often better communication would have improved it. Consider the new executive or manager who walks into their first meeting. Every movement is watched. Where they sit is analyzed. What they say is discussed later. Did they make declarative statements or ask questions? Did they smile? Were they quiet or too quiet? What about their tone of voice? Or consider seeing an old friend with a new business partner. You