Important Tips for Conflict Resolution in the Workplace
We've all been in conflict...
*A fellow employee gets under your skin
*A boss' management style demoralizes you
*A subordinate is constantly defiant
These sorts of conflicts are a normal part of life. The key to
proper resolution of these inevitable conflicts is having a set
of rules and practices to tip the momentum of your conflicts
toward a mutually beneficial resolution.
The place to start when implementing meaningful conflict
resolution is with the individual. Each individual is always
first responsible for the way they interact within their work
environment. You are the one person you have control over.
Here are some tips for conflict resolution. Pay close attention
to these conflict resolution tips. They will go a long way in
resolving many different types of conflict you may be dealing
with.
Stay Calm
We rarely do our best when upset and angry. Our anger may put
the other person(s) on the defensive.
Choose a Good Time and Place for Conflict Resolution
Find a place free from interruptions and have plenty of time so
no one feels rushed or at a disadvantage.
Focus on the Problem
Don't focus on the person you are in conflict with. Avoid
blaming, name calling and putdowns. Be respectful and accept
responsibility for your share of the conflict.
Truly Listen to the Other Side
This may be the last thing you want to do since you may feel
upset or offended. But listening carefully (with the ears, body
and mind without thinking of your response) is the most
important tip for successful conflict resolution. Another tip is
to let each person talk for 10-20 minutes without replying. Just
listen.
Explore Resolutions
Let everyone offer as many resolutions as possible, with neither
side evaluating the suggestions offered. Once all possibilities
are on the table then everyone can face the "problem(s)"
together, reviewing the ideas you've generated and evaluating
their usefulness. "Team up" on the problem, not each other.
Commit to the Resolution
If parties agree on a resolution to the conflict, commit
yourself to the resolution. Know full well that it will take
some time and there WILL be set backs. Set backs are part of the
process.
Still Unresolved?
Be honest with yourself. Do you really want to resolve the
conflict or does it just seem that way? It may be that the
conflict is really serving another purpose.
DON'T GIVE UP!
Build on the cooperation you've established in the first effort.
Agree to a time-out and a place to try again. Go back to step
one, acknowledge that while a solution may not have been found,
tension has been reduced and you are communicating.
Most conflicts stem from poor communication. By helping people
to communicate better, you are able to create a work environment
that is more cohesive and profitable. Using these conflict
resolution tips will provide a solid foundation for
accomplishing this.