Retail Operations - Effective Branch Manager Support & Guidance
As a customer how often have you experienced poor service from
people obviously unsuitable for a retail environment? As a
retail executive, how often have you observed poor performance
or unsatisfactory behaviour within your own network of branches?
If so, you have probably wondered why branch managers tolerate
under-performance or poor behaviour? Anthony Dance has been
supporting retail managers in performance management issues for
over ten years and believes both the problem and the remedy is
at area management level. Anthony explains:
Performance and behaviour management is by far the most
difficult aspect of any manager