Retail Operations - Effective Branch Manager Support & Guidance

As a customer how often have you experienced poor service from people obviously unsuitable for a retail environment? As a retail executive, how often have you observed poor performance or unsatisfactory behaviour within your own network of branches? If so, you have probably wondered why branch managers tolerate under-performance or poor behaviour? Anthony Dance has been supporting retail managers in performance management issues for over ten years and believes both the problem and the remedy is at area management level. Anthony explains: Performance and behaviour management is by far the most difficult aspect of any manager