Managing Monsters in Meetings - Part 4, Quiet Participants
There are many reasons why someone would decline to participate
during a meeting. While some of these may be valid, others may
warrant intervention in order to hold an effective meeting.
Approach 1: Encourage participation
When you notice a quiet participant, ask for contributions by
looking at the person and saying:
"How do you feel about that, Chris?"
"What results do you expect from this, Pat?"
"Chris, how will this affect you?"
Sometimes a quiet participant will test the environment with a
tentative reply or a minor, safe point. Respond positively and
with encouragement to any response that you receive. Then probe
further to explore for more ideas.
Sometimes you can encourage quiet participants to contribute by
making direct eye contact, pausing, and letting your expression
say, "What do you think?"
Approach 2: Change the process
Use sequential participation (a round robin) to collect ideas.
This provides quiet participants with opportunities to speak.
Introduce this process by saying,
"We want to hear from everyone, so let's use a round robin. Who
wants to start?"
Use these techniques to hold effective meetings by involving all
of the participants.
This is the fourth of a seven part article on Managing Monsters
in Meetings.