Managing Monsters in Meetings - Part 1, General Strategies for
Unproductive Behavior
It happens easily. You're conducting a meeting and suddenly a
small side meeting starts. Then someone introduces an unrelated
issue. Someone else ridicules the new issue. Everyone laughs,
except the person who mentioned the idea. Then someone insults
the person who told the joke. Two people stand up and walk out.
Others complain that the meeting is a waste of time.
Now, what do you do?
And how do you prevent this sort of thing from happening?
Or what could you have done to stop it once it started?
Here are basic strategies for dealing with unproductive behavior
in meetings.
Respect other people. Always treat others with respect, even if
they are doing things that seem wrong. Their "bad" behavior
could be based on many things, such as a lack of skill, a
misunderstanding, or a response to a threat. It could also be a
simple mistake. Or maybe they're expressing an indirect warning,
complaint, or cry of pain. If you respond with disrespect, such
as with a counterattack, you will make a bad situation worse.
They will either retreat, which means they stop contributing to
your meeting, or they will retaliate, which can escalate to an
argument that ruins your meeting.
Ask questions. Use questions to find out what is really
happening. For example, when someone introduced a new issue, you
could have responded by saying, "That sounds interesting, and I
wonder how that relates to what we are working on." Notice that
this is a neutral, gentle question. It is not a trick question
like, "What are your trying to do, ruin my meeting?" and it is
not a command like, "Hey, stick to the topic." Both of these
(hostile) responses put the other person in an awkward position,
which is a form of disrespect.
Focus on the behavior. Your goal is to hold an effective meeting
-- not teach lessons. If you attempt to punish people, through
admonitions, ridicule, or threats, you will make enemies. In the
short term, that can ruin the effectiveness of your meeting, and
in the long term it can ruin your career. So, when unproductive
behavior appears in your meeting, talk about the behavior. For
example, if a side conversation starts, you could say, "We seem
to have more than one meeting going on now, and that's
preventing us from working on the budget."
Apply diplomatic courage. Leaders project strength and
confidence; losers project negativity and fear. Detach from the
behavior that seems bothersome, realizing it is simply something
that the other person is doing. Assume that there is no personal
intent to damage you. Just talk about what is happening and ask
for what you want to happen as shown in the above paragraph.
Show what you expect. Be a model for effective meeting behavior.
If it is your meeting, or if you hold a leadership role in your
organization, realize that others regard you as the standard for
their actions. If you arrive on time for meetings, others will
interpret this to mean that they should come to your meetings on
time. If you make positive, appropriate contributions in
meetings, others will infer that this is what you expect from
them.
Apply these strategies to make your meetings effective.
This is the first of a seven part article on Managing Monsters
in Meetings.