Relationship Building - 5 Tips and 5 Questions*
By building great relationships, you will shift the
baseline way up. So that when you need to manage, it will be
so much easier. Think how climbing a mountain from sea
level is so much harder than from a camp half-way up.
And Relationship Building is isn't hard - it's about
focusing on people, who they are and what's important to
them. And that's exactly where you spend your
time. About them - not you, not your business - about
them.
Create partnerships, not us and thems.
5 tips
1. Be natural - by being yourself, you will build
relationships with ease. Trust yourself - let yourself go. Be
open, share your feelings, but mostly, listen to others.
2. Ask questions - you will find out more about others by
listening to what they have to say, so be nosy, ask open
questions, find out stuff. Then ask more about what they have
been telling you.
3. Show integrity - by ensuring that others can trust
you, by following through with promises and being discreet,
people will be more open with you and that is the doorway to
great relationships. Do what you say you will do.
4. Match - nothing helps build relationships by matching
tone, volume of voice. By taking the same body posture. By
paying attention to their eyes (whilst nor staring).
5. Have fun - nothing works better to build relationships
than by having a foundation of a fun time together. So laugh,
take time to 'play' and be informal. Take part.
5 Questions
1. What do you know about your people outside the
business?
2. When was the last time you asked them about something
important to them?
3. What percentage of your people do you speak to every
day?
4. Who have you shared your hopes, fears, worries and
excitements about your organisation with this week?
5. What three steps can you take to build relationships
between you and your people - in the next three working
days?
There is no time like the present to start and to focus on
Relationship Building. It is the basis of all you do when
you manage others.