Cold Calling Really Sucks
There are many oh so many different ways to market a product or
a service. Among these varied techniques, there are many good
ways to generate sales and customers. But as many are the good
methods, marketing also has its fair share of turkeys. Cold
calling is one of the techniques in marketing that is subject to
scrutiny in many ways. Marketers and other organizations are
beginning to doubt the efficacy of cold calling.
Cold calling is also called blind calling. The marketer in this
case calls up or contacts a 'random' person who might, if the
marketer is lucky, want the product or service want to buy into
what the marketer is offering. Cold calling is pretty much like
blind guessing who your next customer will be. The caller then
does his pitch talk to this person even if he or she has not
been referred to by anyone.
This method of marketing has also been used by honest marketers
and has also resulted in good customer relationships. However,
cold calling has fallen out of fashion due to the fact that it
has been well abused by many an unscrupulous marketer.
Advantages? It allows you to tap into a potentially unsaturated
market. It allows you to create a new network of referrals,
especially if yours is running dry. But do the advantages
outweigh the disadvantages?
1. Irritates the investor
Cold calling has gained the ire of many a customer. This is
because many of the cold callers usually conduct their business
at nighttime. This is very inconvenient to potential clients
because they generally want this time to be private. And
dragging a person out of bed in their pajamas to talk about
business is as irritating as it gets.
Many marketing firms employ boiler rooms to conduct cold
calling. Boiler rooms are a team of cold callers whose specialty
is spewing out very persuasive scripts on why you should buy
into their product. Unfortunately, these callers tend to be
abusive, and pugnacious. Many of the clients they get only took
up their offer because they were coerced into doing so. Their
motto is: as long as the person is on the line, there is still a
chance to badger him or her. This is not the kind of marketing
that gains mutual trust and respect.
2. Unfocused Marketing
Cold calling marketing is unfocused marketing. If you cannot
focus your energies on better prospects, you might find yourself
using up resources on people who are not really interested in
your product. It would be better to use mailing lists or
profiling to know which customers would most likely avail of
your offers.
Cold calling sometimes relies on pure luck or stubbornness to
get their clients. Unscientific. Unreliable.
3. The law
Believe it or not the law has made steps to safeguard clients
from the wrath of cold callers. Law dictates that cold callers
only call during working hours. They are no longer allowed to
call from 8:00 P.M. onwards. Clients can now submit complaints
to the authorities if your cold callers become abusive or
disrespectful. For a business to be successful, you would like
to avoid tangles with the law such as this.
Unfortunately there have been many reported scams in regards to
cold calling marketers. As said in the first reason. These
callers are usually annoying and abusive. The people you call
may take offense at this and report your company to the
authorities.
4. Loss of Trust
Since cold calling already has a bad reputation, affiliating
with this kind of service could have a negative effect on the
image of your business. If you want your business to be
reputable, you will have to use reputable methods to gain the
confidence of your customers. Remember that you are not merely
wishing to siphon money off of them, you are also trying to
establish a mutually beneficial relationship with them.
The Verdict
Cold calling can still be a good way to broaden your client
network. However, the intrinsic dangers that it displays may not
be very appealing to many companies. Before even considering
cold calling as an option, take a look at the other marketing
strategies that are in existence.