Understanding Human Behavior
Understanding Behavior
Actual behavior is vary important, but so are the reason behind
it. In most cases, the only way to know how motivated your staff
members is through the ways in which they behave. This includes
what they say, their gestures, expressions, and stance.
Note
Be aware that the systems that your staff use mat be
demotivating Reading Behavior
When trying to read behavior, recognize that while body language
can give clues to motivation levels, it can also be misread.
More concrete signals will be provided by the ways in which
individuals perform their tasks: this is likely to give you the
clearest indication of their motivation. Some one who works
cheerfully and efficiently is unlikely to be hiding anything if
they greet you with a smile. Like wise, a dour facial expression
should only be interpreted adversely if combined with a grumpy
"That's-not-my-job" attitude to work.
Note Look for positive responses to any criticism - they are
good signs of motivation in staff
Seeing Enthusiasm
Positive motivation is often signaled by positive gestures: a
smile, a eager pose, and a relaxed manner. When people carry out
a task in which they are interested or enthusiastic, they may
have a "sparkle" in the eyes, since their pupils actually
enlarge. Confident eye contact is also important as a measure of
motivation: demotivated people are less likely to look you
straight in the eye. Blushing can indicate pleasure, while an
increased rate of breathing can indicate enthusiasm - both of
these are good signs of motivation.
Note
Maintain eye contact with your staff whenever you speak with
them
Recognizing Motivation
Motivation can be recognized in a number of ways - look
particularly for signs that your staff feel useful, optimistic,
or able to take opportunities. A team in which each member looks
after the others' interest is likely to be a good source of
motivation. Look for evidence that your staff are satisfied in
their job rather than anxious and frustrated. If you find such
signs, ask them whether they are satisfied. You can also
establish a good idea of an individual's level of motivation by
their attitude towards work. The statements below are all
indicative of motivated staff members:
They freely volunteer efforts and ideas, as well as other
contributions; They always react well to request and new
assignments They work to achieve, not "to rule" They seem to be
happy at work They always respond frankly to question
Note
Ask your staff if any changes at work would help to motivate
them Learn to see the difference between work problems and
personal problems
Recognizing A Motivated Worker
A tidy, organized work space and a well-groomed appearance can
initiate a positive attitude to work. A tidy desk is a sign of
motivated workers who wish to be able to find the things they
need easily, while attention to personal appearance suggests a
high level of communication to the job
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