Where Have All The Products Gone?
In the everyday world of cats and bathtubs the average American
consumes mundane products and services such as haircuts and
toothpaste. In the nebulous world of the Internet the products
offered are much closer to those sold by the snake oil salesman
of the the 1800's.
If you were to google the word toothpaste you would get 3950
results. If, on the other hand, you were to google the very
specific phrase "internet marketing" you would receive over 26
million results. Is the Internet just about marketing,
marketing? Or is it maybe about selling, selling?
What about the local "hair salon," which returns 2.6 million
results? Or the local "car repair shop", which returns about
64,000 results? These two everyday services which we use very
regularly can't compare with the phrase "web design," 120
million results.
The idea of the Internet we were sold was one where finally, in
the highly competitive world of commerce the little guy could
compete with the behemoth. Finally, The neighborhood pizzeria
could now compete with national chains that had million dollar
advertising budgets. The little guy bought into this myth and
dumped plenty of cold hard cash into the coffers of local web
design companies who promised that cool design was the best way
to get returning customers. After this didn't work the same
design company then told the small business owner he needed a
submission service to make sure he was listed in all of the
appropriate search engines and directories.
When this didn't work the small business owner left the
Internet vowing never to return. The few who stayed were told
the game had now changed and an adwords campaign would surely
bring customers running to their website. This investment was
minimal; adwords could be bought for as little as 5 cents each.
The web firm could manage the whole thing for a nominal fee,
still no visitors. If only we could increase the pay-per-click
amount surely then we would see a great return on investment.
Targeted customers were surely worth added cost. In spite of
assurances by all the Internet gurus of a conversion rate of 5
to 6 percent consistent .5 to 1 percent seemed to be more
realistic. What we really need is a professional ad copy writer
to make sure our adwords have a compelling feature, then we will
see the return we seek.
All across the country small business people have spent millions
of dollars trying to stay competitive in the new digital age. So
far the web designers, graphic artists, Internet marketers, seo
specialists, web hosting companies and most of all the search
engine companies themselves have gotten fantastically rich.
Meanwhile back here the everyday world of dentists and car
payments where the small business owner provides the goods and
services we use daily, we wait for the true payoff of the
Internet.