Moments after stepping out of the taxi, Rachel plunged through the entranceway of the hotel lobby eager to put behind what had been a terribly exhausting day. Flight delays due to weather had caused her LAX-MDW-BWI trip to take nearly eleven hours to complete. All she could think of was taking off her shoes to relieve her aching feet and dipping them into soothing, warm bath water.

The line at the front desk was mercifully short. One clerk caught Rachel's attention and signaled her forward