Blue Cross and Blue Shield of Hawaii (HMSA) found itself with a rapidly expanding network and data center. Our network devices, servers, and software were all growing in complexity and we knew that we would have to leverage technology to gain better control of our IT systems and network. In the past, we confronted the same dilemma that systems administrators in all IT organizations face: weighing the value of simple monitoring solutions versus expensive, feature-rich enterprise solutions that require labor intensive maintenance. We attempted to implement a large-scale system and network monitoring package from a major vendor but found the product was never fully implemented or adopted by the users because of its overbearing complexity. We then quickly implemented an inexpensive, low-end package that provided basic monitoring