US ON TOP. Outsourcing to India
As per computer-business-review.com "The US slice of the
Indian offshoring pie in 2004 was 78% as compared to the UK's
17%. The rest accounted for the remaining 5%, according to
Datamonitor, "The Future of Contact Center Outsourcing in
India and the Philippines"
The UK's share had grown markedly in the past 18 months "with a
number of high-profile financial institutions moving their call
center operations into the country. As pressure mounts on
executives in domestic markets to deliver further cost-savings,
so that share is set to increase. Nevertheless, the vast
majority of firms outsourcing to India going forward will still
be US based, although there is evidence that the Philippines
will prove to be a significant competitor to India for US
outsourcing work."
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