In 2004 the terms VoIP, internet phone service and IP phone were foreign to almost everyone except technology professionals and geeky computer types. Now most people I talk with are at least slightly familiar with these terms, as the internet phone service market is now starting to take off. Contrary to what many people believe, VoIP is not a new technology. It was introduced to the public in 1995, by a company called Vocaltec. By using internet phone software, registered users could make phone calls via their computer using a dialup internet connection. I made my first internet phone call in 2000 using my computer, a headset, a dialup internet connection and a free account with Net2Phone. The sound quality was terrible, but it was an absolutely fascinating experience to be making a free long distance call over my computer. Now in 2005, ten years after the first commercial use of VoIP, the technology is finally ready for prime time!

Significant improvements have been made with VoIP in the past five years, and communications companies have started investing heavily in the technology. The quality and reliability of service has improved so much within the past year or so that VoIP is now suitable and reliable enough for everyday residential and business use. In fact, so much attention is now being given to the continued improvement of VoIP technology that it