How to find a good webmaster
What is the relationship between Marketing and Web designing?
How can a better understanding of Marketing help the web
designer manage his business more profitably?
What is marketing?
The American Marketing Association defines Marketing as "the
process of planning and executing the conception, pricing,
promotion and distribution of ideas, goods and services to
create exchanges that satisfy individual and organizational
goals". On the other hand, The Chartered Institute of Marketing,
UK defines Marketing as "the Management process responsible for
identifying, anticipating and satisfying customers' requirements
profitably". Note the occurrence of Customer Satisfaction in
both definitions and the underlining concern for Profitability
in the second definition. In other words, a businessman needs to
identify the needs of a consumer and explore ways of satisfying
these needs in order to make a profit.
The Webmaster therefore needs to understand his client's
customers. Does the client sell to various segments of customers
(e.g students, retirees, young upwardly mobile professionals,
etc?) or only one homogenous market such as any one of these
segments? What are the lifestyles of such customers? What do
they like to do in their pastime? How do they relax? Where do
they live? What are their aspirations? If, for instance, the
client's customers are tertiary school students, are they
interested in sports? Would it be right to create a page on the
client's website for snippets of information on the lifestyles
of sports personalities around the world, even though the
website markets an interactive software to help students write
term papers and long essays? Or take upwardly mobile
professionals, as another example. How about including a page
(on the website of an insurance company selling policies
targeted at this segment), which contains links to write-ups
explaining several possibilities of personal finance and wealth
creation opportunities? Will such "side attractions" ensure
repeat visits to the website?
Once a Webmaster knows his client's customer, he can anticipate
the customer's wants, appeal to the right emotions and show that
customer how the client's product or service will benefit the
customer.
The discerning Webmaster must also try to understand the
industry within which his client operates, his client's
competitors and what these competitors offer in comparison to
what the client offers. If any of the competitors has a website,
how customer friendly is the website? Does navigation within the
site make it easy for the competitor's customers to make orders?
Can the customer have his most cogent questions answered right
there on the Frequently Asked Questions (FAQs) page without
having to go through the pains of writing a mail? Can the
Webmaster then create a website for his client, that will
outsell the competitor's site in these areas?
While the client sometimes provides a brief explaining the kind
of website he thinks he wants, the truly innovative Webmaster
may go beyond this brief to add value. A word of caution,
however: this should be discussed with the client.
Websites are marketing tools
The fundamental reality of how people use the web can be seen in
the following comparative descriptive sketches of offline and
online buyer behaviors. Offline, bustling crowds of would-be
shoppers (or prospects) pass by your place of business (take a
busy mall, for instance) and some of them may walk in, if your
shop occupies a vantage location, your wares are attractively
displayed and they can notice both. Online, however, people
search for information. There are millions of people, but no
crowds and each person searches alone. So, while the offline
businessperson thinks of a vantage "location", the online
businessperson must think of relevant "information" or
"content", information that meets the needs and interests of the
target market.
The Power of Search Engines
People who visit the web are looking for information and
solutions. Most often, they rely on Search Engines to suggest or
recommend the most likely websites, which may satisfy their
needs. For the Webmaster to create a website which brings lots
of targeted traffic to his client therefore, he must perform
some tasks such as keyword brainstorming. In other words, he
researches his site's main theme on the web, such as "weight
watching", to find related words that are often searched by web
visitors, but rarely targeted by websites. Such words can then
form the topics for each page of his website and eventually
provide the website with a theme or focus for optimum search
engine ranking.
This is only one in a series of tasks which the Webmaster needs
to perform for his client's website to rank well with the search
engines and attract warm, willing-to-buy traffic on an ongoing
basis. Such tasks can be very tedious, especially when the
process is done manually. It is no surprise therefore, that some
webmasters shy away from this aspect of the job. However, such
tasks can be automated with Site Build It! , an all-in one
site-building, site-hosting and site marketing solution which
automatically performs the following operations for webmasters:
Keyword Brainstorming, Search Engine Optimization, Search Engine
Submission, Search Engine Reporting, File Upload, Sequential
Auto responding, E-mail Marketing, etc. This system of tools
works without compromising design or site functionality. Which
means a Webmaster can create his site, using his favorite HTML
and graphic (or other) software, simply upload the files and let
Site Build It! do the rest. More on this software, including
purchase and download instructions, can be found at
http://www.rent-a-webmaster.nl
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