Team Building - Inherit or Create?
Is it easier to have a bunch of people that are brand new to a
team, or one that you mould from those you inherit?
In my business life I only had the latter. An existing group of
employees, in each business who I had to work with, from each
new day one. Never a new set that I could grow for myself.
There are different challenges in each case.
With an existing team you have to challenge and change ideas and
behaviours set in their ways, unchallenged, sometimes for years.
You run the risk that they have had poor experiences of what
good quality performance is - or, as they say, what 'good looks
like'. This may not be good at all - not necessarily their fault
though as no-one showed them differently!
In every business management I had, the outgoing manager was
either leaving the business, retiring or being demoted. In one
store I managed I was the first manager to be promoted out of
there since the war!
That meant that whilst I had the numbers in place with some
experience, it was quite a challenge to ensure that they came on
board quickly, with what my own ideas of good performance and
business delivery were.
Like a new football manager, I had to gradually change the
personnel until they fit the team I wanted, with the exception
of those who were prepared to change and develop. However, there
were rare opportunities to transfer anyone out and definitely
not for a fee. Occasionally someone might seriously transgress
(like the supervisor who, I found out, regularly sent her staff
out to the supermarket to do her weekly food shop for her - in
business time - I demoted her to the ranks and she never showed
up again!).
In developing a new team from scratch, the challenges are still
significant. Their skills and understanding of organisational
processes can be lacking, especially if new recruits to the
organisation. Yet these individuals aren't tarnished with poor
behaviours, inherited from past underperforming models in the
management hierarchy.
The easiest? I don't know, as I never had a brand new team. Yet,
in both cases, it is vital to set in stone standards that are
clearly stated and as rigid as necessary to deliver the quality
outputs the business needs. In both cases it is vital that the
incoming manager is able to be the best example possible.
Then sticking firmly to the path, with consistency, fairness as
well as building trusting relationships is the only way to
success. There will be ups and downs, with failures and
omissions, but this will guide you through successfully in the
end.
With such a template, both types of team will work well and
deliver outstanding results.