Secrets of Top New Business Developers
Rainmakers, top guns, power prospectors, business builders, call
them what you will. If there is one challenge that consumes
sales and marketing executives it's, "How do I turn more of my
team into this type of business development professional?"
Rainmakers know how to keep the pipeline filled with new
customers, which is the lifeblood of any organization.
Recruiting experienced top guns from outside the company is
enormously expensive and seldom works out in the long term. This
raises a number of challenges. How can I create more rainmakers
on my team? How can I become one? What exactly do the top
rainmakers do that makes them so successful?
It is very apparent that first and foremost, marketing has to be
a part of your daily routine if you sincerely want to become a
rainmaker. It can't be something you do only when the pipeline
of new business dries up. While maintaining enthusiasm for new
business development is not always easy, for top rainmakers it's
an activity that never stops.
Arthur Blackspure is a great example of this. At the age of 70
he's still one of the top rainmakers for his company. He's
managed to successfully overcome an issue common with many older
workers, building relationships with people considerably younger
than himself. For example, most people in their 20s tend to
forge relationships with others in their 20s, when they're in
their 30s, their strongest bonds are with others in their 30s,
and so on. Obviously if you limit your relationships to people
the same age as yourself, as you approach retirement all of your
contacts are also likely to be retiring. This is fine if you
want to retire, but a potential career killer if you don't.
Throughout his career Arthur made a concerted effort to develop
relationships with younger people who were on the fast track at
their companies. These relationships have enabled Arthur to be a
top producer for over five decades.
What else made a difference between those who were successful at
rainmaking and those that were not? Although it might sound
obvious, one key differentiating factor is calling on the right
person. Rainmakers have a remarkably accurate understanding
about who has influence and who doesn't. We need to know who the
real decision-maker is, and not be fooled by the person who says
they're the decision-maker, when in fact they're not.
Not surprisingly, rainmakers have considerable knowledge about
their own products and services. While that's important, it's
also pretty basic. What distinguished the rainmakers was the
depth of knowledge they had about their client's industry. They
understood with great clarity what the issues were that keep
their clients awake at night. They also were very well versed on
what their clients' competition was up to. I'll discuss in more
detail hhow rainmakers went about collecting this information
and how they used this data to build successful relationships.
It is one thing to consider yourself as an expert, but quite
another to be considered an expert by your prospects and
customers. There's an old but true saying that you aren't an
expert unless others know that you're one. How does one become
an expert? Rainmakers used speaking and writing as the two
primary vehicles to build their reputations. While less
successful sales people understood that writing articles and
giving speeches would help them be perceived as an expert, they
never got around to actually doing anything. Rainmakers did more
than just talk a good game. They actually wrote articles and
made presentations.
What about the methods used to meet those of influence? Not
surprisingly the most common method was through networking. One
would think that with as much that has been written about
networking, that we would be a society of wonderful networkers.
Unfortunately, we're not. Very few people actually do a
particularly good job of networking. There is a real methodology
for successful networking that the top players understood and
implemented.
Another important characteristic of our top business developers
was that they never lost touch with someone who they felt could
be helpful. Staying in contact requires both organization and
creativity. This is particularly true if one's product or
service doesn't change on a regular basis. It's not that
difficult for me to determine what to say the first time I call
you. But what's my excuse to call you the second time, or the
time after that? How do I stay in frequent contact without
becoming a pest?
The answer lies in a using a variety of creative excuses in
order to stay in touch. These might include insights on a
project, input on an article, recommending a top job candidate,
passing along a piece of industry intelligence or offering some
valuable insights on issues impacting your prospect's business.
If you put your mind to it, you can come up with a lot of
excuses like these to stay in touch. For example, in the process
of writing my many articles, I've been in contact with dozens of
my clients and prospects to get their thoughts and ideas. Not
only do these conversations give me valuable insights but they
also serve as excuses to stay in contact.