Does your web site facilitate the new breed of layman users
There is a dramatic surge in the number of layman users
Internet has got virtually deep down penetration across the
globe, and the profile of its users has also gone a sea change.
Over the years, the internet has come out from the prerogative
of select users of scientific and defense community to mass
accessibility. And probably this is the temperament of this so
called cyber age where people have just started to treat
computers as just another thing that is indispensable to modern
human existence.
Today the use of computers is not necessarily confined to
high-tech professionals, but has spanned over all functions and
disciplines including common man for his everyday's purposes.
Hence, there is a awful number of users who browse through the
Internet on a periodic basis, and their surfing skills are at
best rudimentary. Time is ripe for making your web site superbly
user friendly.
This new breed of users with minimal exposure to browsing is
vulnerable to encounter a little more difficulty in even a web
site that is otherwise user friendly. Here is an important point
not to be missed out that this new breed of surfers can be a
great prospect for your site when their needs are understood and
correspondingly catered to.
The need of the moment is to make your site excessively user
friendly so that they are not lost on the web, and they do not
just wind up browsing in sheer hopelessness. They need to be
guided through simplistic features to help them know what to do
next in order to get what they are looking forward to.
This sort of users lacks fundamental competence to search the
stuff on the Internet effectively, faces hiccups in navigating
web site and looks in astonishment while dealing with typical
annoyances on the web. Their utter inability to understand your
site often lead them to another site in search of ease, and it
does constitute losses for you! Designing your web site in such
a manner as will enable them to learn quickly and steer clear
the way to enriching experience is what is required in this
regard.
But before making your web site layman friendly, it is essential
to get the pulse of the browsing tendencies and habits of layman
users.
An insightful look at the online behavior of layman users
Here are some interesting observations on the typical behavior
of relatively new users while they use the Internet.
It is quite amazing to learn that new users have been found to
practice a novel method to log on to a particular web site whose
URL is known to them. They have been observed to type in the URL
in Google search, and subsequently clicking on same URL in the
returned search pages.
A report from Metacrawler, an Internet research firm, reveals
the fact that search queries like "hotmail.com",
"www.hotmail.com", "Google", "Yahoo" etc. are among the top
search engine queries. It implicitly proves that people do not
seem to know that they can access any site by simply typing its
URL in the browser address bar.
While going through the returned search pages of Google, new
users tend to read the titles of the pages, which they think are
closest to their search criteria, and click on such hyperlinks.
Hence, the titles of the pages in search results have to be
strategically written.
Haphazard pieces of information clustered all through the page
not only confuse the users but also scare them. Unsystematic
organization of content on the page and a low count on
readability make them feel that desired information is
non-existent on the page. The randomness of content simply turns
them off because they do not bother to look deep; they just scan
and skip.
It has been found that new users are not comfortable with pop-up
advertisement windows. They mistakenly close other windows,
ponder over how to go back, or even close dial-up connection in
their attempt to deal with the pop-ups. It has been seen that
layman users are not at ease to manage multiple browser windows.
Helping layman users to browse with confidence and convenienc
In the light of the above observations, a couple of simplistic
features might be added to your web site in order to tap the
traffic of layman users. Definitely such features will be
contributing to the overall usability of your site in a positive
way.
You can not afford to miss the listing of your web site in
prominent search engines. It has nothing to do with your offline
advertising campaign however aggressive it might be. Such
advertisement will of course help your URL gain popularity, but
chances are not distant that some new users end up complaining
that your web site could not be accessed. Not to mention here,
getting listed in the search engines has got its own bundle of
benefits.
If you wish to have your own start page for the users of your
site, it pays to place search engine links or a search box onto
that page. This will help layman users to stick to your start
page.
It is clear now that the titles of the pages in search results
are crucial for clickthroughs. Therefore, the title of your page
should be in accordance with the key words you are optimizing
the page for. The title should be enticing and relevant enough
to be clicked on. Each page of your site has to be individually
optimized for a particular key word for a good traffic.
There can not be any hard and fast rules in using pop-ups and
newsletter subscription windows. It essentially depends on the
proficiency level of users who visit the site. It is always
preferable to have test run of such features before implementing
them throughout the site. Once you experience the loss of
traffic due to such features, it is a subtle indication that
such features are not for your site. The crowd visiting this
site is dominantly layman users, and hence it is to be a lot
more user friendly.
The learning advantage
In short, capitalizing on the idiosyncrasies and rudimentary
skills of this new breed of Internet users can open the gateway
of more traffic and hence more revenues that can eventually
translate into your web success.