Microsoft Business Solutions CRM has now new name, Microsoft Dynamics CRM. Microsoft Dynamics product series also include Microsoft GP (Great Plains), Microsoft NAV (Navision), Microsoft AX (Axapta), Microsoft SL (Solomon). However version number was not changed, Microsoft just mentioned that MS CRM 1.2 was actually version 2, due to large number of new features, comparing to first version Microsoft CRM 1.0. In this small article we would like to share our impression and as we see Microsoft messages to potential and existing customers with this new version of Microsoft CRM.