I recently called for technical support from my ISP, (because I could not connect about my issue any other way I tried,) to check with them about an issue I wanted to confirm my own suspicions about.

After spending a half hour on the phone with the foreign gentleman, I decided to end the conversation because we were not connecting well. Following the call, I received an email from the "engineer" who attempted to answer my question. Here are actual excerpts from that message: