"I'm thinking of selling my hand-crafted jewelry on eBay. However, I'm nervous about dealing with people who may not be trustworthy. Can you offer any advice about whether eBay could work for my business -- and how I can know whether to trust the people I'm dealing with?"

Answer: First of all, let me put aside your fears about eBay. After all, eBay is among the top ten most-trafficked sites on the Internet, according to the Neilson Ratings -- and that's not a position that could be held very long by a site that wasn't doing its job extremely well.

Part of the reason eBay works so well is its feedback system. All eBay users have a