Real time service company scheduling systems are important during the heat of battle. You are racing against the clock to fit in all your customers both regular customers and call ins, while trying to squeeze in the emergency calls. Yes, I know exactly how it is. I founded the Car Wash Guys Franchise. Car Wash Guys.com

What we learned over the coarse of many years was that on the routes our crews would schedule work, then we would have 1-800 call ins thru an outsourced call center and later we added online ordering. You can imagine the conflicts with each crew doing some 6-20 stops per day and cleaning 60 cars and a couple of fleets in the order of 100 additional units to be cleaned.

We had regular customers and modification of schedules for rain days, 4-day work weeks or fewer particular days in a month for every other week customers or weekly customers who would not allow for more than 4 washes per month so they could average their own budgets. Can you say nightmare along with growing pains as we set up our units in 110 cities in 23 states? Yes that is what we thought.

Eventually we regionalized the call centers and synchronized the online orders and used PDA wireless devices and later got tricky taking payments in parking lots for on the spot jobs when the real-time scheduling system showed spaces, as our franchisees and their commission incentive truck managers did what ever it took to fill in those far and few between spaces in the schedule.

The Intranet system is a must for all small and regional route dispatched service companies. Originally a franchisee came up with the modification of the Intranet systems, hen he said;