Business surveys consistently show us that poor workplace communication is a major source of employee dissatisfaction. The repercussions of this include not just low employee morale. Employee productivity suffers, along with a range of other business performance indicators.
Business Impact of Poor Communication
Have you stopped to think about how much unsatisfactory communication practices are costing your business? Some of these costs include:
How many of these costs can you recognize in your business? You can turn the situation around. Employees will put in that extra "discretionary effort" when they are kept informed openly and honestly on aspects of their job and the business and they feel that they are being listened to with empathy.
- increased employee turnover
- increased absenteeism
- dissatisfied customers from poor customer service
- higher product defect rates
- lack of focus on business objectives
- stifled innovation
Employee Communication Needs
What and how should you communicate with your employees? Communication in your organization should satisfy the three key employee needs before they can be engaged and highly productive. Each and every employee needs to:
1. Know that