The second industrial revolution: reinventing your business on the Web, is a book that I received from (former) professor of MIT John Donovan when I attended his conference in Paris in 1999 about the same topic.

I recently re-opened the book accidentally and found an interesting part about change management, especially a passage I remembered about the word crabs although I had forgotten the origin of this metaphor.

Donovan uses the metaphor of the crabs as one of the ten impediments to change. Another impediment is culture on the