I'm so, so really bad at it. I mean, I'm purely awful. I receive so much e-mail a day that it's basically just read, delete, read, file, read, delete, read, delete. I have e-mail from over a year ago that I should respond to. I usually wait so long that I just figure it's been too long to reply now, and then I file it away.

Does this sound familiar? Thanks to a world-wide adoption of email by businesses and individuals, this is the sort of problem that ordinary people are facing everyday. Up until a few years ago, most of us did not have the added pressure of having to deal with incoming email on a continual basis during our work day, or of having to check it from home at least once a day. We could sit at our desks or computers and work on an urgent report with our phone taking voicemail or being redirected - and strangely enough the world didn