As a qualified and experienced ITIL Consultant - I'd like to set the record straight on a few points.

The IT Infrastructure Library (ITIL) is an excellent set of best practices, carefully organized and edited to provide readers with information and structure for how to plan, implement, maintain and improve the service delivered to an organizations customers.

ITIL is owned by the Office of Government Commerce (OGC) and is copyright and trademark protected. The IT Service Management Forum (itSMF) is the leading, independent, not for profit, organization that is owned and run by it