I am certain that I am not the only one to have been burned by so called merchant service providers. In fact there seems to be a huge influx of merchants out there that refuse to accept credit cards because they have been burned.
Unfortunately there are a lot of possessing companies that use unscrupulous tactics to get you sucked in, and you realize that the great rate that got you to sign up in the first place is also accompanied by numerous hidden fees. These fees are imbedded in your monthly statement with the hope that you will not notice.
Most of the time when you are in need of a product or service for your company you can shop around, get some quotes etc, and come up with a decent price for a good service. It has however become the trend among many merchant service providers to ether not show fee structures or only show the transaction rate. If you compare transaction rates among several companies and go with the cheapest rate you may find out later that your cheep rate is over cumbered with hidden fees. On top of everything else when you try to switch to another provider you find out that there is a huge cancellation fee.
Another very common blunder is to get your merchant services through your bank. The bank is then also making money off of every transaction that you do. Banks love the fact that most merchants will come to them for merchant services. The bank does not process cards they merely get a cut for signing you up.
There are some simple rules that you should live by when choosing a merchant service. For example if you are looking online make sure they list the free structure on one of the web pages. The only reason for not showing the fee structure is to suck you in. Also make sure that the contract that you are required to sign has a break down of all fees. Processing companies make their money on fees, so fees will always exist but be sure that you know what they are and what the cancellation policy is.
A legitimate processing company will not try and trick you into a relationship that you are not happy with, so make sure you speak with a customer service rep from the provider. If you feel like you are dealing with an off shore call center and not an actual employee of the company you should think twice about doing business with them. Call center reps will often not have complete fee structure information and many times will make statements that the company is not willing to follow through with.
In house customer service reps are held to a higher standard of accountability and are less likely to make claims that they will have to answer for later. As preferred payments methods steadily turn from cash and check to credit and debit cards a good merchant service relationship is extremely important make sure you get to know them before you sign on the dotted line.
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