. Finally, don't forget to check all of your links to make sure they are functioning properly.
9. Return phone calls promptly. Now more than ever, time is of the essence when it comes to doing business. You never know when you might be missing a time critical opportunity. Always return phone calls as soon as you can. Your prompt response demonstrates to prospects and your current clients that you value serving them and that you respect their time and their deadlines. In today's competitive environment, if people don't get the prompt attention they desire, it's easy to do business elsewhere. In order to make it easier and more time efficient to return calls, set aside one or two times during the day when you can do so without interruption.
10. Respond to emails promptly. Today, email is a more common method of communication than the telephone. As with returning telephone calls, emails left unattended can send negative messages about you and your business. When you don't answer emails promptly, you are perceived as not on top of things, that you aren't detail oriented or worse, that you don't care about your customers. Don't hesitate when it comes to communications. As with telephone calls set aside a couple of times each day to respond to email.
11. Get involved in your community. Successful business owners get involved with their community. You can donate your time, services, or products to local charities or social programs. You can offer to speak for free to various community groups like the Optimists, Lions, and Rotary clubs. You can even start your own group to benefit the community and its members. Not only is this a great way to network and create visibility for your business, but also it's a wonderful way to give back and help those who need it most.
12. Engage in public speaking. Public speaking is a wonderful way to build visibility and credibility for your business. Whether you are speaking for a fee or for free, speaking engagements are a great way to introduce your products and services to others. More importantly, they provide a way for you to establish a personal relationship with prospects by providing a face-to-face opportunity to interact. Consider public speaking engagements as ?instant networking? opportunities with you as the featured guest.
13. Be customer centered. Successful business owners are 100% customer-centric because they know they will be out of business without customers. Being customer-oriented means that you design, develop and market products and services that meet the specific needs of your clientele. You design customer service programs that address questions and concerns efficiently and effectively. You answer emails and return telephone calls promptly. Adopting an attitude of service to others is the best way to ensure that everything you do is for your biggest fans - your customers.
14. Surround yourself with terrific people. Business owners who want to be more than average, associate, partner and network with other highly successful and exceptional people. The best way to learn the ropes of success is to surround yourself with those who have already achieved it. By learning from the knowledge and wisdom of others, you will reduce your own learning curve and make your own success much faster and easier. Consider partnering with others who have a complimentary service and product or choose to create something new from which both of you can benefit. Or you might engage in fusion marketing opportunities where you market and promote each other's offerings.
15. Adopt a learning mindset. Successful business owners are knowledge seekers. They are on a continual quest to improve themselves personally and professionally. You've probably heard the phrase ?Knowledge is power?. Seeking out new knowledge, whether by reading a book, taking a teleclass, or learning from the feedback you receive from your customers or clients can be invaluable when it comes to moving your business forward. An attitude of learning from everything we encounter is what keeps our perspective fresh and our ideas flowing. We need new input to create new output. Surround yourself with interesting people, things, and ideas. These are the roots from which successful businesses are born.
© Copyright 2004 Alicia Smith Consulting & Training. All Rights Reserved.
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Alicia Smith is a Coach and Trainer whose specialty is helping business people to Make Money Now. She has taught over 10,000 people how to improve their business bottom lines. To learn more visit www.AliciaSmith.com