We would like to give you pluses and minuses of Microsoft CRM.

1. Web and MS Outlook based client - this means that you don't need additional installations or training - everyone is using Outlook if you are on Windows XP/2000/2003
2. SQL Server database - just to mention
3. Integration with Microsoft Exchange 2003/2000 - this means that replies to CRM originated emails will be captured and store in CRM as activities for the Contact, Account or Lead.
4. Remote Support - I would say - this would be in the nature of MS CRM - you host it's database in your headquarter and users will connect to it worldwide via Internet Explorer
5. Integration with other MBS products - currently it has integration interface with Microsoft Great Plains
6. Microsoft technologies dependence - yes, this is true and maybe considered as minus, it doesn't work with Netscape or Mozilla browser.
7. New Product - it is relatively new on the market and may not have industry specific features yet

Also if you are considering some customization scenarios, we would suggest you to review the options below:

1. Microsoft CRM SDK