Credit Card Charge-Off - What Does It Mean And What Should You
Do About It?
Have you been told by a creditor that your debt is about to
"charge-off"? Did the bill collector make it sound like you will
be ruined financially if you allow this catastrophe to happen?
If you're behind on your bills, unable to keep up with payments
on your credit cards and other debts, sooner or later you will
hear a creditor representative threaten you with the dreaded
"charge-off." So what is a charge-off anyway? Should you be
worried? What are the consequences of this mysterious event?
I'll start by explaining what a charge-off is NOT. Because the
term includes the word "charge," many people mistakenly think it
has to do with cancellation of the account by the creditor. In
other words, you can't "charge" anything on your credit card
anymore. But it's not the same thing at all, and most banks will
revoke charging privileges around 2-3 months before the deadline
we're talking about here.
What banks and bill collectors call a "charge-off" is the point
at which the creditor writes off the account balance as a "bad
debt." It usually happens after six months of non-payment. After
that, they no longer count it on their books as an asset. You
still owe the money, of course. And they will certainly make
continued attempts to collect it from you. But the creditor has
been forced by the rules of accounting to zero out the debt on
their financial ledgers. For causing this loss, they will punish
you by placing a derogatory mark on your credit report. A
"charge-off" is a serious negative mark, to be sure, but it is
not the financial ruination that debt collectors would like to
have you believe it is.
Should charge-offs be avoided if possible? Certainly. Does the
prospect of a charge-off mean you should panic if you have no
way to pay the bill? No! Is it the end of the world if the
account has already charged off? No! Too often, bill collectors
make a charge-off sound so bad, and they apply so much pressure,
that people cave in and make payment commitments they cannot
keep. Collectors usually demand payment via post-dated checks,
and this frequently leads to bounced checks and even worse
financial problems. Most of us are brainwashed by the banks and
media on the subject of credit. Sure, good credit is important.
But committing to payments you really can't afford just to
preserve your credit is like watering the lawn while your house
is burning down.
Here are a few simple rules to follow when trying to avoid a
charge-off that hasn't happened yet:
* Don't be intimidated or threatened by pre-charge-off
collection tactics. Keep a cool head and don't take it
personally when collectors try to get under your skin.
* Call your creditor to find out the minimum payment necessary
to avoid the charge-off, and subsequent payments to keep the
account current going forward. Don't commit to this payment (or
series of payments) unless you're sure you can follow through.
* Negotiate a lump-sum settlement at 50% or less if you have the
resources, or a workout plan for monthly payments that you can
live with.
* Do not allow bill collectors to talk you into using post-dated
checks, or providing your checking account details over the
telephone. Instead, make payments via cashier's check or money
order.
* Do not make payments based on a verbal arrangement. Get the
deal in writing and signed by a creditor representative who has
authority to approve the workout plan.
What should you do if you simply don't have the money to rescue
the account from charge-off, or if the account has already been
charged off by the creditor?
* Take a deep breath and relax; the sky won't fall on your head
just because you had a charge-off.
* Realize that you still have an opportunity to resolve the
matter by dealing with the original creditor or the collection
agency assigned to the account.
* Negotiate a lump-sum settlement with the creditor or
collection agency. Again, aim for 50% or less, and ask for the
charge-off to be deleted from your credit report as a condition
of the settlement. (Most creditors will not agree to this, but
it's worth asking anyway. Do be sure that they will update your
credit report to show that the matter has been resolved and the
account has been satisfied.)
* If you can't work out a deal with the collection agency
assigned to your account, then wait until it goes to another
agency! Eventually, it will either be assigned or sold to an
outfit that you can deal with to get the matter cleared up.
To sum up, a charge-off is not the end of the world. It should
certainly be avoided if possible, but not at the risk of making
things worse by committing to payments you're not sure you can
keep up with. Just remember that the creditor doesn't want to
see a charge-off any more than you do, so use that knowledge to
your advantage in working out a mutually acceptable arrangement.
Get everything in writing, don't disclose your checking account
details, and follow up to make sure the creditor reports the
matter correctly on your credit report. You'll find that it's
easier than you think to resolve a charge-off situation before
it happens, or clean it up if it's already taken place.