When Quality is the Target, but not the Result, what do you do?

While Quality may be the overarching goal of all production, stuff happens, resulting in non-conforming parts. This results in failure verification, rework, recalls, sorting, kitting, retest, relabeling and pipeline management, which are facts of life in the manufacturing, assembly and production world we live in.

So, when it all goes wrong, what do you do?

In a previous article in this series, we discussed the process. Briefly, you must:

1. Assess exposure and manage risk at each stage of the fulfillment process;

2. Figure out what went wrong (root cause);

3. Fix it at the factory and get it back on line ASAP;

4. Figure out what you