Are PR and Marketing Key To Yahoo!'s Future?
Is PR and Marketing the Key to Yahoo!'s Future? Today, there is
news that Google is "testing" its ebay-like auctions and it may
soon release an electronic wallet.
Anyone who knows anything about Yahoo! knows that they
implemented ebay-like auctions years ago (see
http://auctions.yahoo.com), and have had an electronic wallet
for years also (see http://wallet.yahoo.com).
Both of these products are FULLY tested, as are all Yahoo!
products, by very very experienced software engineers, with
excellent software engineering / QA skills, so that bugs are
very rarely introduced into the "live" system - i.e. Yahoo!
customers very rarely find bugs - Yahoo! employees find them
first, before the software is made public. The wallet is highly
secure and extremely reliable, and the auctions work
spectacularly well and it is possible to purchase products often
more cheaply than is possible on Ebay. The only fault with the
Yahoo! versions of these products is that they have not been
marketed fiercely enough - very few web users even know they
exist!
Contrast this with Google, which appears to leave most of its
products in "beta" mode forever, so that when their customers
find bugs, they can use the excuse that the reason there are
still bugs is because the product is a beta product.
My guess (though I cannot prove this, my experience in the
software industry tells me that this is true) is that the real
reason is because Google software teams hack together solutions
very quickly to meet customer demand and that full software
engineering and QA are not something that Google takes as
seriously as does Yahoo!
This story is very similar to all the "new" products that Google
comes up with..
Of course, everyone knows that Yahoo! Search
(http://search.yahoo.com) was around long before Google gurgled
its first goo. Unlike Google's search (with its so called
"Florida update", and other accidental and/or catastrophic
reorganizations of the search engine ranking criteria), Yahoo!
has never upset its SEO audience by keeping its ranking
algorithm secret, changing it drastically without warning, or
accidentally changing it.. This is because all Yahoo! changes to
the search engine (as is the case with all Yahoo! software)
undergo Testing and Change Management (basic principles of
software engineering that ensures that unexpected changes do not
appear on the live web site). For some reason, publicity about
Google's severe mistakes in this area rarely hit the news stands
and TV news, despite the fact that it cost lots of businesses a
great deal of money! Likewise, Yahoo!'s sterling record in
search ranking is rarely publicized in contrast to the Google
flakiness.
Google Groups was implemented years after Yahoo! Groups (at
http://groups.yahoo.com) - Google Groups is still in beta, years
after it bought the newsgroups and software running them from
Deja (Google has not changed it much since buying the ready made
software and content from Deja, and for a long time after they
bought it, much of it was read-only, rendering it almost totally
useless during that time period).
Google Desktop search came after Yahoo! Desktop search (see
http://desktop.yahoo.com) too (and - oh yes - it is still in
beta).
Google's shopping search service, Froogle, came a long time
after Yahoo! Shopping (see http://shopping.yahoo.com). The
Yahoo! product is vastly superior also, with lots of very useful
content to aid in shopping decisions, comparison tools, rating
and review facilities etc.
Google News came a long time after Yahoo! News
(http://news.yahoo.com) and, of course, it is still in beta!
And, many would argue, is still inferior in many ways, to the
Yahoo! offering - in terms of the diversity of news feeds on
offer, the layout, and other factors.
Google Maps came along years after Yahoo! Maps
(http://maps.yahoo.com), and is not only still in beta, it is
full of little bugs which I, for one, find very annoying!
Although there are some nice gimmicks in Google Maps (you can
drag maps around), often such gimmicks are not what the user
actually wants to do when using a map (I want to double-click
and drill down on an area, like I can in Yahoo! Maps!), and
other gimmicks, that would be useful, dont work - e.g it is easy
to implement maps into other websites thanks to an open
programming api - but that api often fails due to programming
errors.
Gmail, likewise, has some nice gimmicks (some of which the user
may actually want/need) but is full of bugs, is still in beta,
and comes years after Yahoo! Mail (http://mail.yahoo.com) was
well established. Yet Gmail got huge publicity because Google
offered huge amounts of storage space as part of the deal for
those signing up to the service (Yahoo! had, for a long time,
offered a great amount of free space to its customers, -
unlimited storage space on Yahoo! Photos
(http://photos.yahoo.com), a 50Mb of free webspace courtesy of
Geocities (http://geocities.yahoo.com), various amounts of free
storage space for Yahoo! Briefcase (http://briefcase.yahoo.com)
users, Yahoo! Notepad (http://notepad.yahoo.com) users and
various amounts of space within many other facilities, all of
which were fully integrated with Yahoo! Mail
(http://mail.yahoo.com), helping users to organize their
information more usefully (whereas Google's space is all
contained within mail, creating a mass of different types of
information all stored in the same application, making it very
difficult to organize, search or make use of) - and yet Google
publicity suggested it was the first to offer so much free
storage space. Maddeningly, in response, Yahoo! simply expanded
the amount of free storage space associated directly with Yahoo!
Mail accounts and kept quiet about its other offerings, and the
benefits of organizing information in the way facilitated by
Yahoo! offerings.
Google Toolbar is another idea that Yahoo!
(http://toolbar.yahoo.com) had before Google, though it is one
of the few Google pieces of software no longer in beta, that
actually works and even may occasionally feature one or two
gimmicks that Yahoo! should implement in its own toolbar (for
example, web ranking is a useful feature for SEOs and
webmasters, which Google came up with first)!
The unhappy "ig" (Google's personalized home page) is Google's
half-hearted attempt at a personalized portal home page like my
yahoo! (http://my.yahoo.com) but it is a very very poor attempt,
and is a vastly inferior product. Its a shame more Yahoo! users
do not realize how powerful my Yahoo! is. Again, a fault with
Yahoo! marketing and PR, not with the product itself.
Moreover, I am aware of at least three "new" products that
Google is about to announce that Yahoo! has had available to the
public for a great deal of time..
It is clear that Google has a very strong Marketing and PR
machine - it is no coincidence that so many TV shows, movies and
adverts feature people "googling", that so many news headlines
feature Google's name, nor that Google's share price and
revenues are going through the roof in comparison to that of
Yahoo!
However, PR and Marketing are the ONLY reason for this.
So, what is wrong with the Yahoo! Marketing and PR machine? Why
is Yahoo! allowing Google to grab the headlines for inferior
copies of products that Yahoo! has had in its arsenal for many
years?
Terry Semel, Jerry Yang et al ought to find out the answer to
that question.. NOW!
See YahooSupporter's blog
http://blog.360.yahoo.com/blog-4sU6UzIocqjUhnPaqIsNgU0-