Five Simple Rules For Commercial Cleaners To Follow
You are a young contract cleaning company or just starting out
and want to expand? So many cleaning firms are run as a 'one man
band' and do not want to employ cleaners so they are incapable
of expansion. If you are reading this then you are not among
that number and want to enlarge and expand your cleaning
business. There are a few simple rules you must follow if you
want to be successful in this and retain your contracts.
1. Visit each site at least once per week. In order to ensure
that the cleaning is taking place as you want it to. Vary the
times and days of your visits.
2. Maintain good communications with the client and respond
rapidly to any requests or complaints.
3. Maintain good relations with your staff. Your most valuable
resource are your staff so treat them well and not just in
monetary terms.
4. Maintain all equipment used on a site in excellent working
order. If a piece of equipment is not working efficiently then
the cleaners no matter how hard they work are not going to be
able to carry out the cleaning effectively and they will soon
become disgruntled.
5. Ensure that there are always adequate supplies of cleaning
materials available for the cleaning staff on each site. If they
have not got the materials then they cannot carry out the job
effectively.
These five points would seem to be common sense and indeed they
are. However the larger you become and the more contracts you
take on the more difficult it becomes to carry them out
consistently. You are out there working away trying to attract
in more business, attending to new customers, setting up new
contracts and sometimes involved in crisis management. Under
these normal pressures of work these basic principles can be
pushed to the bottom of the 'to do' list. A clean may be going
along with no problems and under these circumstances it is quite
easy to assume that all is well and does not require your
attention. Then out of the blue it can come up to bite you!
Consequently always give time to perform these five 'rules'
regardless of the other pressures on your time.
Experience has shown that the larger the company becomes the
more these five points become neglected. Very large companies
often lose contracts simply because they neglected these five
cardinal rules and you can step into their place and pick up
these contracts. However you must always be on your guard that
you do not fall into the same trap as you become bigger.