Service Management Translates into Better Call Management for
PRONTO North America
Service Management incorporates a flexible network that maps the
diverse requirements of customers to the system. Whether a fleet
of vans carrying parts, a team of on-site engineers, or a pool
of technicians with various skills sets, all the functionality
to service customers is possible while increasing the
profitability of a company operation. Calls can be entered and
prioritized by customers over the internet and they can be kept
informed of their call status at any time.
According to Mike Ligudzinski, CEO of PRONTO North America,
"Service Management handles the ongoing service of customers'
equipment. It enhances the quality of customer service through
better call management, fast call resolution and simplified
contract management."
PRONTO North America, Inc. based in Eden Prairie, MN, is widely
recognized as the authority in technologically driven business
solutions and process management. Utilizing innovative
implementation techniques and tools, PRONTO North America
generates increased performance, service, efficiency, and
accountability. Through PEER (Process Evaluation Executive
Review), PRONTO North America captures the values of Lean
Manufacturing throughout the enterprise. This functionality is
accomplished utilizing a highly-trained world-class staff and an
innovative process modeling and automation toolset unmatched in
the industry, ensuring the realization of continuous process
improvement and profitability. This expertise segues to PRONTO's
BPM powered by XSol.
PRONTO North America is the North American Master Distributor of
PRONTO-Xi, a comprehensive software system allowing
manufacturers, distributors, and retailers to effectively manage
all phases of their business. Far beyond just another Enterprise
Resource Planning (ERP) System, PRONTO-Xi's financial and
distribution applications are unique and have provided maximum
return on investment for a wide variety of organizations since
1976. From PRONTO Production to PRONTO Advanced Warehousing;
from PRONTO Planning to PRONTO Quality Management System (QMS);
from PRONTO Distribution Requirements Planning (DRP) to PRONTO
Forecasting Management, the cross-section and breadth of
integrated elements addressed by PRONTO-Xi is unmatched in the
marketplace and justifies its natural leadership role as the
best fully integrated business software solution.
PRONTO North America www.prontoerp.com Tom Verzi 952-942-5858
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