DialResults' Converged Communications Solutions for your contact center by Richard Logan

Voice communications and data technologies have been converging for several years. PBXs, which have historically been voice-only products have evolved and now offer dialer features. Dialers and Customer Relationship Management (CRM) databases have also evolved and can now be linked seamlessly to PBXs. Today some of the most interesting products fully integrate the PBX, dialer and CRM technology into a single box in new exciting ways. DialResults is on the forefront of this innovative change. The result for call centers is a system with more advanced capabilities at a lower cost. DialResults