DialResults' Converged Communications Solutions for your contact
center by Richard Logan
Voice communications and data technologies have been converging
for several years. PBXs, which have historically been voice-only
products have evolved and now offer dialer features. Dialers and
Customer Relationship Management (CRM) databases have also
evolved and can now be linked seamlessly to PBXs. Today some of
the most interesting products fully integrate the PBX, dialer
and CRM technology into a single box in new exciting ways.
DialResults is on the forefront of this innovative change. The
result for call centers is a system with more advanced
capabilities at a lower cost. DialResults