Research Haulers before you choose a transport company to ship
your Car, Boat, Horse, Furniture, etc
When you are having your valued items shipped, it is important
to find the best hauler for job, not necessarily the cheapest.
Customer service, reliability, and trustworthiness are all
important factors in choosing a transport company. An
unscrupulous trucker can cost you money, damage your property,
and cause you a hard time.
Recommended Steps to take before hiring a transport company:
- Ask Questions - When you first contact a hauler, you should
ask as many relevant questions as you can regarding the care
they will take with your property, scheduling, contract issues,
what type of equipment they have, licensing, insurance, and take
some time to get a feel for the type of people you are dealing
with. The vast majority of truckers / haulers are reputable
business people that simply want to help you, the best way to
weed out the few that aren't is in this first stage. - Get
References - Most haulers should be prepared to provide you with
several references in regards to RECENT jobs they have done. If
time allows try to contact every reference and ask questions
regarding the type of service they received from their hauler.
Remember, that no one is perfect all of the time, so if there
are any less than perfect reviews, follow up with a question to
see how the hauler resolved the issue.
Sample questions to ask provided references: - What did you have
__(company name)___ haul? - When did they haul it? - Did they
keep you well informed of their pickup / delivery schedule? -
How well did they keep their original promised schedule? - Did
they take good care of your (car, boat, horse, furniture,
etc..)? - If any problems occurred, how did the hauler resolve
them? - How would you rate your overall experience with this
hauler? - Would your recommend this hauler to others?
Use the above questions in an e-mail or as a template for a
phone conversation with the provided references, and you will
have a very good idea of what to expect when you use the hauler
yourself.
- Check Licensing - Your hauler should be able to provide you
with his DOT number, and MC, Number. You can check the validity
of their DOT number at the FMCA website:
http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist
- A DOT license lets you know that the hauler has filed the
proper paperwork and pays the proper taxes and fees when hauling
your items.
- Check Insurance - It's important for you to know that your
carrier has adequate insurance to cover potential damage to your
property. If you choose an uninsured or underinsured transport
company you risk not being compensated for loss or damage of
your (car, boat, horse, furniture, etc..).
- Check FindAHauler Profile - If your hauler has a profile in
the FindAHauler.com Directory: http://FindAHauler.com/directory/
you can view any feedback left regarding the hauler by other
visitors to the site.
- Read contracts carefully - Many haulers will have you execute
a transport contract prior to hauling your (car, boat, horse,
furniture, etc..). Make sure that you read the contract and
understand the provisions of the contract. If there is a down
payment required, make sure you know the conditions under which
it will or won't be refunded. Is the down payment due prior to
the pickup of your property, when is the full payment due?. It
is generally not advisable to pay a down payment prior to pickup
of your property. If it is practical, you may want to negotiate
the full payment upon delivery of your property.
If you follow the above advice, you should have an easy and
stress free experience having your car, boat, horse, furniture,
etc... transported. Thousands of people have had their cars,
horse, boats, trailers, livestock, etc... shipped using
FindAHauler.com since September of 2002, and it is very rare for
any of them to have a problem with a hauler they have found
using our site. We have a very aggressive stance on any users of
our site not operating in an ethical and straightforward manner,
and do our best to provide an easy and safe environment for all.