The Beginners Guide to IVR - Interactive Voice Response

The term IVR is short for Interactive Voice Response, which is a telephony technology that allows interaction between callers and a phone system to acquire or enter information into a database. More and more companies are turning to IVR to help reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Interactive Voice Response or IVR is one of the most common telephone functions in use across the business community and is capable of bringing remarkable benefits to your company. IVR systems allow 24 hour access to a company from its customers via its phone system. In today