Who DID Move the Cheese?
When I was a medical records underling (that was my title, too.
'Underling') at a big city hospital, I and the other underlings
were at a deparment meeting where we were shown a little movie
called: 'Who moved the Cheese?' The movie was taken from the
book of the same name which was told in an overly cute way as a
parable. You know, like none of us watching this were real
adults, but collectively had the mental age of six year olds.
The manager who had the brainwave to show the movie was about
twenty-four and had come almost directly from the school that
taught her kind, St. Scholastica, in chillyDuluth Minnesota.
I used to call these St. Scholastica degrees 'magical' degrees
because they seemed to be all that was required to run a medical
record department, even though the degree holders (I would
complain scornfully) had never been in one. I'm in that program
now, so, I can say that it turns out I was wrong. But not by
much. There are tours of medical records departments and
internships of several weeks, but experience really isn't
required. Nope. Not at all.
I probably should have resented the manager who was showing us
this demeaning movie more than I did, but she was cute, wore
short skirts and had long tan legs. So, I forgave her. At that
time, I was building my house in Wisconsin and knew that I
wasn't long for that job, and if they suddenly wanted to run the
place like it was a nursery school, then who was I to complain?
I was going to be leaving in a couple of months and all I cared
about was having a job for those couple of months.
I've got to say, they presented this movie to us with a great
deal of smug triumph, like they had just discovered Plutonium or
something. It's pretty trite, really, when you get down to it,
and there are tons better ways to make the point. Anyways,
here's how 'Who moved the Cheese?' goes: There are two tiny men.
They live in a huge maze. In the maze there is a pile of cheese.
One day the cheese is moved. The smart tiny man goes and finds
the new location of the cheese. The dumb tiny man keeps going to
the same place and complains when he can't find any cheese. The
End. The message is that it's necessary to be able to accept
change.
My, that's profound! And putting in the form of a children's
fairy tale is not in the slightest bit insulting to grown adults
who think they're doing a serious job. Not ... at ... all. Well,
possibly management was trying to prepare us in a healthy and
positive way for a number of changes they were planning to
institute, but what I got from this was that they were going to
pull a bunch of crap and they wanted to prepare us to shut up
and not question what they were doing.
My problem with the this movie was that they never did answer
the question of 'who moved the cheese?' and that's the whole
crux of the matter. Who are these cheese movers? Are they
supposed to represent management, and if they do, was our
management identifying with them, telling us that they wanted us
to consider them remote and God-like, like the omniscentcheese
movers of the movie? Did they consider us like insignificant
laboratory animals whom they could cruelly manipulate as their
whim dictated? Was the maze supposed to represent our work
environment - a frustrating, pointless, puzzle that we were
trapped in and couldn't escape from? Didthey think this was a
good work environment to provide their employees?
Why was the cheese moved? What advantage was there to the new
location as opposed to the old location? More importantly, why
was this decision made without any input at all from the primary
cheese users themselves, the tiny little men? Surely, the people
who had the most stake in the location of the cheese and who
were most involved with its use and consumption should have
something to say about it. Don't you think?
You see, they were teaching us, for sure, but the message that
they thoughtthey were giving us wasn't the one being received. I
imagine that they thoughtthey were impressing us with the clever
way they made their point, with a simple, engaging story. But,
really, they were showing us that to themwe were silly, whining
children.